Privacy Policy

Effective date: July 8, 2026

Tim Mobile Locksmith LLC (“Tim Mobile Locksmith,” “we,” “our,” or “us”) operates https://timmobilelocksmithflorida.com and provides mobile locksmith services in Miami-Dade, Broward, and Palm Beach Counties, Florida. This Privacy Policy explains what information we collect when you interact with us, how we use it, and the choices you have.

1. Information we collect

We collect only the information needed to answer your call, dispatch a technician, complete your service, and follow up as needed.

• Contact information: your name, phone number, and email address when you call us, submit our contact form, or text our dispatch line.
• Service information: the address of the job, the vehicle year/make/model for automotive work, a description of the lock or key issue, and any notes you provide.
• Identification for locksmith work: Florida law requires locksmiths to verify identity and ownership before originating car keys or completing certain residential work. When verification is required, we may view your government-issued ID and vehicle registration. We do not store copies unless a specific dispatch policy requires it.
• Payment information: if you pay by card, our payment processor handles card data directly. We never see or store full card numbers on our own systems.
• Automatic information: when you visit our website, standard server logs may record your IP address, browser type, and pages viewed. We do not use marketing cookies or third-party ad tracking.

2. How we use your information

• To confirm your service request, dispatch a technician, and complete the work you called about.
• To send you appointment confirmations, ETAs, and job status updates by phone, text, or email.
• To bill and process payments for completed service.
• To keep records for insurance, licensing, tax, and legal compliance.
• To respond to your questions and follow-up communications.

3. Text messages (SMS)

When you call or text our dispatch line, we may send text messages related to your service request — for example, an ETA, a job confirmation, or a follow-up. Message and data rates may apply from your carrier. You may reply STOP at any time to opt out of further text messages. Reply HELP for assistance. Our text message data is not shared with third parties or used for marketing to outside customers.

4. Call recording

Certain business calls placed through our dispatch system may be recorded for quality, training, and dispute resolution purposes. When recording is active, both parties will hear an audible notice at the start of the call. Recordings are retained for a limited period and used only for the purposes stated. Florida is a two-party consent state and we operate accordingly.

5. When we share information

We do not sell, rent, or trade your personal information. We share information only in these limited situations:

• With the technician assigned to your job, so they have what they need to reach you and complete service.
• With service providers acting on our behalf — for example, our payment processor, our phone/dispatch platform, or our email provider — strictly for the purpose of running our business.
• When required by law, court order, or a valid government request; or to protect the safety of any person or the integrity of our services.
• In the event of a business sale, merger, or transfer of assets, in which case customer information may be transferred as part of that transaction, subject to this Privacy Policy.

6. Data security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information you share with us. No method of transmission or storage is 100% secure, but we work to limit access to your information to the people and systems that need it.

7. Data retention

We keep customer records for as long as needed to provide service, respond to warranty or dispute claims, and meet our tax, insurance, and legal record-keeping obligations. When information is no longer needed, we take steps to delete or securely destroy it.

8. Your choices

• Contact preferences: you can tell us how you prefer to be reached (phone, text, or email).
• Text opt-out: reply STOP to any text message from us.
• Access and correction: you may ask what information we have about you and request corrections. Contact us using the details below.
• Deletion: you may request deletion of your information, subject to our need to keep records for legal, tax, or insurance reasons.

9. Children's privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.

10. Third-party links

Our website may link to third-party sites (for example, mapping, review, or social platforms). We are not responsible for the privacy practices of sites we do not operate. Review their policies before providing information.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The most current version will always be posted on this page with an updated effective date.

12. Contact us

Questions about this Privacy Policy or your information?

Tim Mobile Locksmith LLC
Hallandale Beach, FL
Phone: (754) 295-0228
Email: timmobilelocksmithfl@gmail.com